Moments in My Life

Let me do a review of oiur family visit to San Francisco Steakhouse in KLCC when I was there. With my father around, I suggested for us to have a family meal at San Francisco Steakhouse in KLCC while we were residing one night in the PNB Darby Park Service Apartments. We arrived rather early when there were only two tables with customers. I want to say it was around 5:30 to 6pm when we got there.

The restaurant is located on a second level. There is no elevator/escalator, so we had to fold down our strollers and carry them up ourselves. A good customer service would be having someone from the restaurant to help us carry the huge and heavy stroller up the two flights of stairs. Either that, they can have an area downstairs where customers can put away these strollers in safe keeping while having dinner upstairs, but I don’t believe they do as they only said to us “… bring your strollers up.” Luckily, my father and brother were there, so they helped to bring the strollers up.

We were seated immediately but they didn’t give us the child’s menu until we asked for it. When they brought over the child’s menu, they didn’t provide the crayons or color pencils for the kids to draw/color. Second bad service. We didn’t want to ask for it as my sister brought her own color pencils so we shared.

Here is their Junior’s Menu as they called it.

Junior Menu - a complimentary scoop of topsy-turvy wafflecone ice cream will be served with any order of Junior Menu.

Cheese Macaroni RM9.90 - Gratinated ‘Four Cheese’ sauce macaroni with beef crumble

Nemo’s Fish & Chips RM9.90 - Batter fried fish fillet with coleslaw, tartar sauce and USA potato fries

Road Runny RM9.90 - Fried breaded chicken chop served with coleslaw and USA potato fries

We ordered our oyster appetizer, a chicken ceasar salad, 2 main entrée plates to share and 2 junior meals.

The oyster came after about 10-15 minutes. We ‘wallop’ed away the oysters in no time. Then the ‘chicken’ ceasar salad came and my dad was eating it and he turned to me and asked me, “Did I order the ‘chicken’ ceasar salad or just ceasar salad?” I opened up the menu and saw they only have ‘CHICKEN’ ceasar salad. I called upon the captain and inquire about the missing ‘chicken’. He didn’t even apologize, took the plate away and return 5 minutes later with some chicken pieces on the top. If this were to happened any American restaurant in Los Angeles, they probably give you a new plate of salad with no charge. Enough with that third bad service.

We waited very long for the entrée. I called upon another waiter to inquire about our food and he went to check. After 10 minutes, the entrée arrived. But then where were our kid’s meals? They went back and after 15 minutes, they came with the rest of our food. Fourth bad service. Kid’s meals should have served first.

The quality of the food is OK but with the bad service they gave us, not worth it. And on top of that, they forgot to serve us the COMPLIMENTARY wafllecone ice cream that should have come with the junior meals. Fifth bad service. Come on, your restaurant servers should know better about it. I didn’t even know there is complimentary ice cream until I came back to US and looking through the menu a second time. I messaged my sister on msn messenger and she was also upset by this mistake the restaurant made. I almost wanted to call them from US to let them know they forgot to serve the ice cream to our kids.

We spent over RM280 for the meal. Is it worth going back a second time? No, I would prefer to go somewhere else with prompt and better service for western food in KL.